Cancellation Policy
- We understand that plans can change. If you need to cancel, reduce, or amend a guaranteed reservation, please do so by 12 noon, 15 days prior to arrival to avoid cancellation charges. Any cancellation made within 15 days of arrival will be 100% non-refundable. Bookings made under non-cancellable or non-amendable packages or rates cannot be canceled or amended, and the full amount of the advance paid will be treated as the cancellation fee. The same terms apply if guests do not show up.
- For all bookings other than non-cancellable ones, if the guest does not show up, the complete booking will be non-refundable. If the guest chooses to check out early, one night’s room rate, including taxes, will be charged. No cancellations will be accepted over the phone or via WhatsApp message. Please reply to the email confirmation you received at the time of booking to request a cancellation.
- No refunds will be provided in case of problems arising due to government orders, harsh weather conditions, protests, landslides, or other unforeseen circumstances. In such cases, we usually have a backup plan ready and will proceed with that. Sometimes, we may have to cancel activities mentioned in the itinerary due to circumstances beyond our control.
- If a trek is called off at the last moment due to natural calamities or unforeseen circumstances (such as rain, snowfall, earthquake, landslides, strikes, or bandhs), participants will be provided with a travel voucher for the same amount. This voucher can be used within 365 days of the issuance date for any package of equal value, subject to availability.
- If a trek or trip has to be aborted midway due to natural calamities or unforeseen circumstances, no refund will be provided. Mountainiax will not bear any extra expenses due to such natural calamities or unforeseen circumstances.
Refund Policy
The following refund shall be payable to the user in case of valid cancellation as per the guidelines
- Cancellations up to 21 days prior to departure date – 70% refund
- Between 21 days to 14 days prior to departure – 50% refund
- Between 14 days to 10 days prior to departure- 30% refund
- Less than 10 days of departure – No refund or you can transfer your trek (same batch date & same trek) to your dear one.
- The refunds will be credited to your bank account within 30 days of cancelation.
Note: The above-mentioned refunds are subjected to deductions for any expenses that may have been incurred for hotel booking or transport etc. Refunds are applicable on the total cost and not on the advance amount.
